Support

We're here to help you get the most out of SenseIT.

Frequently Asked Questions

What platforms does SenseIT support?

SenseIT supports YouTube (including Shorts), TikTok, Instagram Reels, and Facebook (videos & reels).

How many videos can I translate for free?

New users get 7 free video summaries. There is no daily limit: you use the credits whenever you want. You can also earn 20 extra credits for every friend who installs SenseIT with your referral code. SenseIT Pro removes the limit completely.

How do I cancel my subscription?

You can cancel anytime through Settings > Apple ID > Subscriptions on your iPhone. Your access continues until the end of the billing period.

What languages are supported?

SenseIT supports 33 languages for both the app interface and transcript translation, including English, Turkish, German, French, Spanish, Arabic, Chinese, Japanese, Korean, Hindi, and many more.

How does the Share Extension work?

With the video open, tap Share on iOS and choose SenseIT. We run inside the share extension first; you can open the main app afterward if you prefer a bigger screen.

Is my data safe?

Yes. All your translation history and preferences are stored locally on your device. We do not maintain user accounts or cloud databases with personal data.

How accurate are the translations?

We route text through modern AI models (DeepSeek, Qwen and Google Gemma, via OpenRouter). It is very usable for everyday video, but it is not a certified legal or medical interpreter.

Still need help?

Send us an email and we'll get back to you within 24 hours.

Email Support